IT Systems and Helpdesk Manager

PLEASE NOTE: The application form and supporting documents can be found at the bottom of this page.

Salary: £27,189 – £33,828

Closing date: 12pm, Monday 2nd October. 

The City of Stoke on Trent Sixth Form College is a thriving, lively and successful Sixth Form College, at the heart of the University Quarter in Stoke on Trent. The College is part of the Potteries Educational Trust working collaboratively with educational institutions from across Stoke on Trent and Staffordshire. The College is currently graded Good by Ofsted.

We have fantastic opportunities for innovative, ambitious and committed individuals to join our college at a time of exciting curriculum initiatives and developments. The successful applicants will join the college at a time of growth and opportunity. To deliver our expanding provision, the college has invested in:

  • A state of the art Digital facility that opened in November 2020
  • A specialist facility to accommodate T Level provision in Science, Health, Education and Business/Finance that opened in 2022/2023
  • Specialist equipment that enables teachers to provide high quality learning and skill development experiences for our young people.

We are actively seeking people with passion, expertise and who are excited about supporting students on their career journey.

Benefits include enhanced annual leave, pension scheme, CPD opportunities, free on-site parking.

We are currently seeking an experienced and knowledgeable IT Systems and Helpdesk Manager to join our team at a reputable sixth form college in Stoke-on-Trent. The successful candidate will have the responsibility of maintaining and improving the IT systems, ensuring its smooth and efficient operation, and providing support to both staff and students.

This position will primarily focus on managing the day-to-day administration of College systems and network infrastructure, including SQL support for MIS systems and Microsoft 365 technologies. You will also support the IT leadership team with product upgrades, Trust project implementation, and system integrations.

As the IT Systems and Helpdesk Manager, you will adopt a proactive approach to oversee and develop the IT Helpdesk. This will involve providing engaging support to staff and students, conducting training sessions to enhance existing digital capabilities, implementing innovative solutions, and appropriately triaging/escalating helpdesk tickets. Working as part of an enthusiastic and energetic IT Services team, you will contribute to the College’s objective of supporting Teaching & Learning. Additionally, your expertise in SQL will play a key role in enhancing core business functionality and implementing the College’s Digital Strategy.

If we receive a high volume of applications, we reserve the right to close any vacancies from further applications. Please ensure you apply without delay if you wish to be considered for this role.

For further details and an application form please visit the College’s website:, or email  Alternatively, telephone HR on 01782 854210.

The College is committed to Equal Opportunities. Applications are particularly welcome from members of the ethnic minorities who are currently under represented at the College.

The Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. In line with Keeping Children Safe in Education, an online search will be conducted as part of our due diligence checks on all short-listed candidates. An enhanced DBS Disclosure will be required prior to taking up an appointment with the Trust.